At Scentious, your satisfaction is our priority. We understand that choosing a fragrance is a personal journey, and we want you to feel confident in every purchase.

Our Guarantee

With no questions asked, you can return your purchase within 5-7 days of delivery and receive a full refund of your payment. To qualify for a return or exchange:

• The bottle must be at least 95% full.
• The product must be returned in its original packaging.
• The request must be made within the 5-7 day window from the date of receipt.

How to Initiate a Return or Exchange

If you are not completely satisfied with your scent, simply contact our support team to start the process:

• Support Number: [Insert Your Phone Number Here]
• Email: [Insert Your Support Email Here]

The Process

1. Contact Us: Reach out via our support number or email with your order details.
2. Dispatch: Once your request is acknowledged, please send the parcel back to our studio. (Please note: Customers are responsible for the return shipping costs).
3. Inspection & Refund: Once we receive and inspect the item, your refund or exchange will be processed within 5-7 working days.

Exclusions

Please note that our return policy does not apply to Discovery Sets, Samples, or Testers, as these are designed specifically for trial purposes.